Service Point


D.G's Office Service Points DAWS Service Points
  • DG’s secretariat, documents tracking service delivery office
  • Legal
  • Litigation o Handling of board resolution
  • Audit
  •  Pre-auditing – process of voucher
  •  Stock taking – relationship with stores, purchasing a/c and contractors
  •  Salary variation advice
  • ICT
  • Installation and response to time to service
  • PROTOCOL
  •  • Processing of visas
  •  Ticketing
  •  VIP movement
  • MEDIA
  • Information management – within and outside
  •  Relationship with stakeholders
  • Issuance/renewal of AOC and related certificates
  • Ramp inspection
  • Registration of Aircraft and approval of training institutions
DOL Service Points DOT Service Points
  •  Issuance/renewal of licenses
  • Record keeping
  • Maintenance of reception area
  • Training and operations – enroute inspections
  • Certification of pilots and engineers
  • Cabin crew inspection
  • Maintenance of reception area
DAAS Service Points DATR Service Points
  • Aviation height clearance (processes leading to approvals)
  • Issuance/renewal of license to operate aerodrome, helipad, airports airstrips, helidecks etc
  • Facilitation (dangerous goods)
  • Commercial 9billing and invoicing)
  • BASA – process
  • Agency – agency registration processes
DFA Service Points  
  • DFA, GM and DGM (File Movement)
  • Cash office
  •  Stores
  •  Debtors/Creditors
  •  Staff accounts/Management accounts
  •  Personnel (registry, personnel matters)
  •  Manpower/training
  •  IR/Welfare unit
  •  Transport/security
  •  DFA and GM (HR) secretariat
  •  Corporate planning
  •  Estate (response time)
  •  Purchasing