NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARYCOMPLAINTS RECEIVED AGAINST DOMESTIC AND INTERNATIONAL AIRLINES, SEPTEMBER, 2016
Tuesday, November 1, 2016

NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARYCOMPLAINTS RECEIVED AGAINST DOMESTIC AND INTERNATIONAL AIRLINES, SEPTEMBER, 2016

NIGERIAN CIVIL AVIATION AUTHORITY

EXECUTIVE SUMMARYCOMPLAINTS RECEIVED AGAINST DOMESTIC AND INTERNATIONAL AIRLINES, SEPTEMBER, 2016

For the period under review, a total number of  1,367 flights operated on international routes while 3,960 flights operated on domestic routes.

ROUTES

NUMBER OF AIRLINES IN OPERATION

TOTAL FLIGHTS OPERATED

NO. OF DELAYS

CANCELLATIONS

AIR/

RAMP RETURN

DELAYED/MISSING BAGGAGE

BAGGAGE FOUND

OVERBOOKING & DENIED BOARDING

(A)

OTHER COMPLAINTS

( PILFERAGE, DISCOURTESY ETC)

 (B)

TOTAL

NO OF IN-BOUND PASSENGERS

TOTAL

NO OF OUT-BOUND PASSENGERS

TOTAL COMPLAINTS

(A + B)

NO. OF RESOLVED CASES

INTERNATIONAL AIRLINES

26

1,367

538

5

3

1,934

4,130

-

16

176,651

175,166

16

3

DOMESTIC AIRLINES

8

3,960

2,374

85

4

-

-

1

9

310,943

322,997

10

10

 

FIGURES ON MISSING BAGGAGE / BAGGAE FOUND AS SUPPLIED BY NAHCO AND SACHOL

Click here to download