SUMMARY OF COMPLAINTS HANDLED IN 2015
Monday, February 8, 2016

SUMMARY OF COMPLAINTS HANDLED IN 2015

NIGERIAN CIVIL AVIATION AUTHORITY

EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY – DECEMBER, 2015)

For the period under review, a total number of 15,383flights operated on international routes while 62, 488 flights operated on domestic routes.

ROUTES

NUMBER OF AIRLINES IN OPERATION

TOTAL FLIGHTS OPERATED

NO. OF DELAYS

CANCELLATIONS

MISSING BAGGAGE

BAGGAGE FOUND

OVERBOOKING & DENIED BOARDING

OTHER COMPLAINTS

( PILFERAGE, DISCOURTESY ETC)

TOTAL NO. OF IN-BOUND PASSENGERS

TOTAL NO. OF OUT-BOUND PASSENGERS

TOTAL COMPLAINTS

NO. OF RESOLVED CASES

INTERNATIONAL AIRLINES

33

15,383

6,134

216

18,672

38,121

17

7,207

1,953,632

1,902,707

7,281

4,343

DOMESTIC AIRLINES

9

62,488

30,911

15,276

54

45

6

19

4,260,824

4,543,167

47

33

 

 

NIGERIAN CIVIL AVIATION AUTHORITY

SUMMARY OF COMPLAINTS RECEIVED ON DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE)

(JANUARY – DECEMBER, 2015)

AIRLINES

Total No. Of Flights Operated

Delayed flights

Cancelled flight s

Overbooking & Denied Boarding

Air /Ramp Return

Others (Pilferage, Discourtesy, etc)

Total No of Missing Baggage

Total No.. of

Baggage Found

Total No of In-bound Passengers

Total No of Out-bound Passengers

Total complaints

No. of   resolved cases/

compensation

Total No. Of Delays

Total No. Of Cancelled Flights

1

AERO CONTRACTORS

15,376

8,554

4,790

-

22

6

3

2

1,209,102

1,319,720

7

4

2

ARIK

22,347

10,484

5,224

1

23

6

42

39

1,290,584

1,320,918

25

20

3

AIR PEACE

7,042

3129

,1207

2

 -

1

7

4

541,676

567,818

4

2

4

AZMAN

2,545

1465

600

-

4

1

1

-

163,458

180,364

2

2

5

DANA

5,669

2072

783

-

1

-

-

453,253

497,512

1

1

6

DISCOVERY

18

12

12

-

551

713

7

FIRST NATION

2,493

808

-

2

4

-

-

167,067

186,157

4

3

8

MEDVIEW

4,458

2653

459

3

12

1

1

-

378,085

413,927

4

1

9

OVERLAND

2,540

1734

1,330

-

 

-

-

-

-

57,048

56,038

-

-

TOTAL

62,488

30,911

15,276

6

64

19

54

45

4,260,824

4,543,167

47

33

 

NIGERIAN CIVIL AVIATION AUTHORITY                                

SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES – JANUARY – DECEMBER , 2015

   SN

AIRLINES

Total no. of Flights operated

Delayed Flights

Cancelled flights

Missing Baggage

Baggage Found

Overbooking & Denied Boarding

Others (Pilferage, Discourtesy, etc)

Total no. of In-bound Passengers

Total no. of Out-bound passengers

Total complaints

No. of   resolved cases/

compensation

No. of Delayed Flights

No. of Cancelled Flights

1

AERO CONTRACTORS

645

330

27

9

64

-

4

50,092

51,323

4

117

2

AFRICAN WORLD

206

41

2

3

12

-

3

6,422

7,289

3

8

3

AIR COTE D’VOIRE

286

65

7

310

544

-

124

12,208

11,299

124

261

4

AIR FRANCE

925

161

 

2,386

3,720

-

1,113

124,662

134,992

1,113

335

5

ALITALIA

34

3

4

3

117

-

3

3,482

4,187

3

13

6

ATLAS AIR

2

-

 

 -

 -

-

 -

362

250

-

-

7

ARIK

2550

1419

83

903

1,825

5

44

178,463

178,932

44

396

8

ASKY

695

325

1

85

459

2

75

33,729

34,755

75

62

9

BRITISH AIRWAYS

720

411

5

1,785

3,559

2

987

153,933

152,303

988

568

10

CAMEROUN AIRLINES

114

47

7

55

68

-

19

7,227

6,702

19

24

11

CRONOS AIR

42

15

 -

 -

 -

-

-

932

1,423

-

-

12

DANA

18

7

 -

 -

 -

-

 -

546

500

-

-

13

DELTA

347

123

1

19

2,122

-

6

74,362

64,108

6

25

14

EGYPT AIR

755

266

21

561

1,181

-

383

44,460

45,222

383

79

15

EMIRATES

1059

384

1

1,116

3,307

-

630

227,753

212,416

630

111

16

ETIHAD

883

387

3

1,465

1,839

-

719

146,147

122,167

677

384

17

ETHIOPIAN AIR

465

258

2

1,273

1,828

-

220

83,910

84,656

262

437

18

GAMBIA

-

-

 -

 -

16

-

 -

 -

 -

-

-

 

NIGERIAN CIVIL AVIATION AUTHORITY                

SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES

JANUARY – DECEMBER, 2015

   SN

AIRLINES

Total no. of Flights operated

Delayed Flights

Cancelled flights

Missing Baggage

Baggage Found

Overbooking & Denied Boarding

Others (Pilferage, Discourtesy, etc)

Total no. of In-bound Passengers

No. of Delayed Flights

No. of Cancelled Flights

19

IBERIA

203

20

 -

 -

510

 -

2

13,118

20

KENYA

550

260

7

641

1,522

1

194

86,805

21

KLM

361

88

2

16

1,949

 -

4

84,928

22

LUFTHANZA

1007

405

4

1,063

2,135

1

635

126,850

23

MAX AIR

-

-

 -

 -

-

-

 -

24

MEDVIEW

357

22

7

8

35

-

3

22,323

25

MIDDLE EAST

158

73

 -

1

14

-

1

17,201

26

QATAR

363

85

 -

148

747

1

8

75,904

25

MIDDLE EAST

158

73

 -

1

14

-

1

17,201

26

QATAR

363

85

 -

148

747

1

8

75,904

27

ROYAL AIR MAROC

274

48

2

75

1,173

3

30

26,126

28

ROYAL JORDAN

-

-

 -

 -

 

-

-

 -

29

RWANDA

404

97

2

 -

418

1

6

25,480

30

SAUDI AIR

62

39

1

 -

 -

-

2

6,701

31

SUDAN

102

52

 -

 -

-

 -

5,239

32

SOUTH AFRICAN

380

85

5

467

1,077

-

10

75,078

33

TURKISH AIRLINES

728

501

12

4,685

4,733

-

1,960

81,294

34

UNITED AIRLINES

323

60

10

1,554

2,144

1

14

62,026

35

VIRGIN ATLANTIC

365

57

 -

41

1,003

8

95,869

TOTAL

15,383

6,134

216

18,672

38,121

17

7,207

1,953,632

 

 

 

 

 

 

 

 

 

 

 

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