TURKISH AIRLINES PAYS N1.3 MILLION COMPENSATION TO PASSENGER
The Turkish Airlines has paid N1.3 million to an aggrieved passenger as compensation.
This payment was made based on the intervention by the Nigerian Civil Aviation Authority (NCAA) on a complaint submitted by National Human Rights Commission (NHRC) on behalf of the passenger.
In the complaint filed by the Human Rights body, the passenger, Irene Ojuigo Patrick Ogbogu, who is physically challenged alleged damage to her motorised wheel chair.
The said damage was done by the airline’s cargo handlers en route Abuja to Sao Paolo, Brazil.
The complaint was handled by the Consumer Protection Officers at Abuja airport.
Upon the receipt of the complaint, the Authority directed the airline to commence an initial investigation and forward a report on its resolution within seven (7) days.
As a result of non response within the seven days’ ultimatum, a reminder was issued to the airline to comply within 48 hours and failure of which would attract possible sanction(s).
The airline responded that the wheel chair would either be replaced or payment made in lieu of same.
Eventually, Turkish Airlines paid compensation to the concerned passenger for her damaged wheel chair.
The Nigerian Civil Aviation Authority (NCAA) wishes to advise passengers to always lodge their complaints at the NCAA Consumer Protection Desk which are available at all the Airports in the country.
We are committed to ensuring safe, security and comfortable travelling experience while traversing to your destination.