Ensuring safe air in Nigeria
Civil aviation is a critical element in Nigeria's transportation system and indeed its economy. Nigeria has twenty (20) airports and many regulated airstrips and heliports; 23 active domestic airlines; 554 licensed pilots; 913 licensed engineers and 1700 cabin personnel. Nigeria being Africa's most populous country is an important destination for over 22 foreign carriers. Nigeria currently has Bilateral Air Services Agreements with over 78 countries.
Nigeria now boasts of improved aviation infrastructural facilities at the airports’ state of the art navigational aids, modern weather forecasting equipment and highly skilled manpower to ensure safety and comfort of the flying public.
To provide aviation safety and economic regulation in the most efficient ...
To be one of the leading civil aviation authorities in the world.
Traveling by air or using air transport services confers certain rights. But it also comes with some responsibilities. Among the main ones are
The right to compensation for flight cancellation, delays, damaged/loss baggage and denied boarding.
The right to book and confirm tickets with an airline of your choice.
The Directorate of Special Duties (DSD) of Nigeria Civil Aviation Authority (NCAA) has commenced a two-day orientation for staff of the Directorate.
The attention of Nigeria Civil Aviation Authority (NCAA) has been drown to late arrivals....
Nigeria Civil Aviation Authority (NCAA) refers to the suspension of Dana Air operations and its resultant effect on passenger travels.
The attention of the Nigeria Civil Aviation Authority (NCAA) has once again been drawn to a publication about the purported ban on Nigerian airlines..
How do I import aircraft into Nigeria?
To import aircraft, the importer must:
For an aircraft that is to be used exclusively for general aviation and /or aerial works, there are no age restriction.
To import aircraft, the importer must:
i. Obtain an Economic License (ATL, AOP, PNCF, PAAS) issued by the NCAA
ii. Apply for Ministerial Approval to Import Aircraft into Nigeria from the Federal Ministry of Aviation and Aerospace Development
iii. Apply to the Director General Civil Aviation of NCAA for Pre-importation inspection of the aircraft
iv. Submit All Operators Letter (AOL) 067 for used aircraft
v. Make payment for the pre-importation inspection
vi. The importer must ensure that the aircraft complies with Part 7 of the Nig. CARs based on the intended usage of the aircraft.
Applications to take NCAA knowledge test/examinations can be submitted at the Authority’s Headquarters in Abuja and the Regional Offices located in Lagos, kaduna and Enugu.
Knowledge Test results are valid for 24 Calendar months from the date of issuance of the result
Applicants who fail a knowledge test can apply to retake the test after presenting evidence of having received additional instructions from an Authorised Instructor in the areas of deficiencies
The passing grade for the NCAA knowledge Test is 75%
The syllabi and requirements for all the knowledge tests can be found in the Advisory Circular NCAA-AC-PEL 018 located under Personnel Licensing Advisory Circulars on the Authority website- www.ncaa.gov.ng/documents
When choosing a flight, you may need to consider the following tips:
i. Plan as far ahead as you can in order to get the lowest fare.
ii. Always demand to know the conditions attached to the type of ticket you purchase.
iii. Always enquire about the penalties for changing flights or reservations
iv. Ensure you get to the airport on time (2hours before departure time for Domestic flight and 3hours before departure time for international flight)
Make your complaint with the airline first and give the airline a chance to solve it. If the airline is unable to resolve your complaint, you can write the NCAA by filling a complaint form at the NCAA Consumer Protection desk at the airport or online via NCAA website (www.ncaa.gov.ng) or by e-mail: cpd@ncaa.gov.ng)
When your flight is delayed, you are entitled to:
a) Domestic flight:
Refreshments
after two (2) hours of scheduled time of departure.
Reimbursement
Beyond three (3) hours, the Air Carrier shall reimburse passengers the full value of their tickets
b) International Flight:
Refreshment
i. Delay between 2-4 hours, the Air Carrier shall provide refreshments such as soft drinks, snacks/meals, telephone call, SMS and e-mail.
Meal
ii. For 4 hours or more, the Air Carrier shall provide meal plus free calls, SMS and e-mail.
Hotel Accommodation
iii. When the reasonably expected time of departure is at least 6 hours after the time of departure previously announced, the Air carrier shall provide hotel accommodation and transport to and from the airport.
Compensation for Cancellations
a) Domestic flight:
i. 25% of fare or passenger ticket price unless passengers are informed of cancellation at least 24 hours before scheduled time of flight
ii. Right to reimbursement of the full value of your ticket
b) International Flight:
i. 30% of the fare or passenger ticket price unless passengers are informed of cancellation 7 days before scheduled time of flight
ii. Passengers can be offered re-routing if they are informed of cancellation between 3 and 7 days before the scheduled time of departure.
The liability of the Air Carrier in case of destruction, loss, damage or delay of baggage is USD1000 for domestic flights and SDR 1,288 for international flights. Passengers are also entitled to first need compensation of N10,000 for domestic flights and $170 for international flights for delayed luggage.
For a domestic flight, passengers have to be at the airport two hours before scheduled time of departure and three hours before scheduled time of departure for international flight.