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DIRECTORATE OF PUBLIC AFFAIRS AND CONSUMER PROTECTION
The Directorate of Public Affairs and Consumer Protection (DPA&CP) was created with sole responsibility to put the Agencies on their toes in terms of adequately addressing complaints by their respective stakeholders in the aviation industry.
The new DPA&CP comprises two (2) Departments and one (1) Unit. They are Public Affairs Department (PAD); Consumer Protection Department (CPD); and Protocol Unit (PU).
PUBLIC AFFAIRS DEPARTMENT (DPA)
Public Affairs Department (DPA) is saddled with the responsibility of establishing and maintaining mutual understanding between Nigeria Civil Aviation Authority (NCAA) and its teeming stakeholders (publics). The Department creates goodwill, understanding, awareness and knowledge of NCAA.
The DPA is in charge of corporate communications within and outside the Authority. It serves as the critical link between the Director General of Civil Aviation (DGCA) and the media in addition to making, presenting, projecting and protecting the corporate image of the NCAA. This is achieved by providing accurate and timely response to issues through the media.
The Department is functionally responsible to the DGCA while administratively under the Directorate. In doing this, the DGCA is able to maintain a high degree of public trust and confidence in the aviation sector.
The Department is structured into five (5) Units to enhance performance and engender accountability, effectiveness and efficiency. The Units are:
CONSUMER PROTECTION DEPARTMENT (CPD)
The Department of Consumer Protection (DCP) of the Nigeria Civil Aviation Authority (NCAA) was launched in March 2001 to ensure that all aviation consumers obtain the best services in air transportation.
The primary responsibility of the Consumer Protection Department is to serve as the eagle-eye of the industry responsible for informing, educating and protecting consumers as well as ensuring the provision and delivery of quality services in the aviation industry.
With the motto: “Your satisfaction…….. Our delight”, the DCP goal is to ensure that service provided in the aviation industry is of highest standard comparable to what obtains in any other part of the world and ensure that consumers are well informed of their rights and responsibilities.
The main objective of the Directorate of Consumer Protection is to create efficient and effective consumer protection machinery that will promote quality in service, mutual confidence among stakeholders and patronage of the aviation industry in Nigeria through the following measures, amongst others: